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Terms & Conditions

1. Introduction
Welcome to Isa Movers. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions.

2. Services
Isa Movers provides moving, packing, and related logistics services. All bookings are subject to availability and confirmation.

3. Payments

  • Payments must be made as agreed before or upon completion of services.

  • We reserve the right to withhold delivery of items until full payment is received.

4. Cancellations & Rescheduling

  • Cancellations made [X hours/days] before the scheduled service may be refunded.

  • Late cancellations may incur charges.

5. Liability

  • Isa Movers takes reasonable care in handling goods.

  • We are not liable for damages caused by poor packaging not done by our team, or for delays beyond our control (traffic, weather, etc.).

6. Prohibited Items
Customers must not include dangerous, illegal, or prohibited items in their consignments.

7. Governing Law
These Terms are governed by the laws of Kenya

Customer Service (CS) Policy – Isa Movers

Our Commitment
At Isa Movers, we value our customers and aim to provide excellent service with transparency, respect, and professionalism.

Customer Support

  • 📞 Phone support: +254716808844

  • 📧 Email support: info@isamovers.co.ke

  • ⏰ Operating hours: 24/7

Response Time

  • We aim to respond to all inquiries within 24 hours during working days.

  • Urgent service issues are prioritized.

Complaints & Resolution

  • Customers can file complaints through email or phone.

  • We investigate all complaints fairly and aim to resolve them within [X days].

  • If resolution takes longer, customers will be updated on the progress.

Customer Responsibilities

  • Provide accurate details for bookings.

  • Notify us promptly about changes or issues.

  • Treat our staff with respect

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